𝗝𝗼𝘂𝗿𝗻𝗮𝗹 𝟭: 𝗘-𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗘-𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗤𝘂𝗮𝗹𝗶𝘁𝘆: 𝗘𝗳𝗳𝗲𝗰𝘁𝘀 𝗼𝗻 𝗩𝗮𝗹𝘂𝗲 𝗣𝗲𝗿𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗜𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝘀

by - August 27, 2020

Theory

Name of Theory: The Factors Influencing Successful Implementation of E-Commerce within SMEs Businesses

Founder of Theory: Supattra Kanchanopast

Years of Published: 2014

Definition of Theory: The researches highlight the causes to the success of e-commerce implementation within Thai small and medium enterprises (SME)s.

Research Framework:

A research framework was proposed as in above, consisting organizational factors, technological factors and environmental factors as the independent variables, whereas the success of e-commerce implementation within Thai SMEs as the dependent variables.

Hypothesis: 

H1: Difference organizational factors have different success of e-commerce implementation within SMEs business.

H2: Technological factors have different success of e-commerce implementation within SMEs business.

H3: Environmental factors have different success of commerce implementation within SMEs business.


Variables and Items:


Summarize: 

According to (Supattra, 2014), ‘Electronic commerce commonly known as E-commerce which is conducting business over the internet and it is also refers to buying and selling goods and   service. Transferring funds digitally, and facilitating the transaction of business activities between and among businesses, individuals, governments or other organizations.’ E-commerce also can give a lot of benefits to business organizations especially in terms of cost reduction and reaching global market. E-commerce is an important strategy that Thai government has been pushing SMEs to reinforce competitiveness, and create competitive advantage that can be seen from the 2nd Thailand Information and Communication Technology Master Pl. The use of ICT is to build sustainable competitiveness for Thai industries. This strategy would emphasis about to help many sectors in Thailand, to gain comparative advantages and potentials, to compete competitiveness including SMEs.

This research project will contribute to factor of success of e-commerce implementation within Thai SMEs. The actual impact of success factors on the process of e-commerce within Thai SMEs in regarding organizational factors showed that support from the owner / manager is quite meaningful as they would result in the distribution of the correct spending and budgetary expenditure for the implementation of e-commerce in SMEs. Resource readiness is indeed an important element, specifically when it comes to financial, human and technological implementation of e-commerce by SMEs and the opportunity to develop. Besides that, Organizational culture has also played a major role in achieving success, since it is beliefs, habits, behaviors, regulations acquired as a member of the organization, hence cultural problems concerning strength to e-commerce in SMEs.

Other than that, the overall technological factors had influenced the effectiveness of implementation of e-commerce within Thai SMEs. The technological factors here include security issues, the IT experts and the method of e-commerce played an essential part in affecting the implementation of e-commerce. Technology implies a risk that may result in unintended shared personal data or a transferred financial transaction; thus the, e-commerce security has become an important element of continuing success. Similarly, IT specialists, that design and construct e-commerce websites, operate computer networks, essentially give users access to databases and systems such as, pay more attention to security; is also an important element for the implementation of e-commerce within SMEs. In addition, e-commerce security is controlled much simpler throughout the incident that SMEs have IT specialists. In order for Thai SMEs to be successful in e-commerce they should have a high level of awareness about customers’ needs.

Material Support Review: 



Resources: 

https://www.researchgate.net/publication/308003433_E-Service_Quality_and_E-Recovery_Service_Quality_Effects_on_Value_Perceptions_and_Loyalty_Intentions/fulltext/57d6cfa008ae0c0081ea79d2/E-Service-Quality-and-E-Recovery-Service-Quality-Effects-on-Value-Perceptions-and-Loyalty-Intentions.pdf

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